Council records highest complaints on ‘crazy’ electricity bills

CPC

The Consumer Protection Council (CPC), on Friday, said estimated billing system otherwise, known as “crazy’’ bills formed the bulk of the complaints lodged at the council.

Mrs Susie Onwuka,  Head,  CPC Lagos Office made this known at a workshop on Effective metering in Nigeria organised by the Nigerian Society of Engineers (NSE), Apapa Branch,  Lagos.
“The bulk of the complaints we receive in Lagos office on daily basis is majorly power related cases and estimated billing. The complaints lodged are overwhelming.
“It was initially product complaints that had topped the chart, but services are beginning to get better. At the moment, complaints on estimated billing have taken over.
“Consumers’ complaints have not been primarily about supply, but about billing for non-existent supply. Unmetered electricity consumers in the state have been lamenting what they described as outrageous electricity bills,” she said.
Onwuka, therefore, urged Distribution Companies (DisCos) to comply with the directive of the regulatory agency on metering consumers so as to address the plight of many electricity consumers in the state.
She also urged the Nigerian Electricity Regulatory Commissions (NERC) to prevail on DisCos to comply with the directive.
According to her, when every house is metered, consumers will know exactly the amount of power they are consuming and paying for.
Mr Ombuyadu Garba, Chairman, NSE, Apapa Branch said the provision of prepaid meters for all consumers would help reduce the high rate of complaints about estimated billing.
“As at today, there is a great challenge as to metering all consumers of electricity in the country and that is why we are calling on those in authority to resolve this problem.
“We are engaging all stakeholders to resolve this problem and close the metering gap to improve billing efficiency and enhance consumer satisfaction,” Garba said.
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